The EWS URLs within Skype display our on premises Autodiscover addresses. Strangely, the conversation history is stored in our on premises Exchange mailboxes and not cloud mailboxes. If the issue persists, follow the escalation instructions in KB 2649420 Troubleshooting basics for Lync Online in Office 365 Dedicated. The only way I have been able to get Skype for Business 2016 working properly is to assign the pilot users an Office 365 mailbox. To determine the number of folders in the user’s mailbox, use remote PowerShell to run the following Exchange command: (get-mailboxfolderstatistics ).count If a high number of folders are verified, have the user reduce the number of folders in their mailbox. However, the request may time out if the user is close to the threshold, because a high item count may also increase processing time. There's a 1000-folder limit for EWS requests. This page provides links to documentation, video tutorials on. If the user has a high folder count in their mailbox, EWS requests may time out. Skype for Business is a web conferencing platform that enables high-definition web conferencing, screen sharing, and instant messaging. Outlook must be running and have the user's Exchange email set as the default account. Note If these options are unavailable, they may be restricted by a Group Policy setting or by the client policy that's applied to the Lync user. Make sure that the Save IM conversations in my email Conversation History folder check box is selected. Under Personal Information Manager, make sure that Microsoft Exchange or Microsoft Outlook is selected. Don't know if that makes the difference why no conversation history. The only thing we still have is our SfB servers OnPremise for PSTN and therefore all DNS entries points to OnPremise - but as SfB hybrid. Locate Skype for Business/ Lync Client > Options > Personal. My mailbox is still at Office 365/Exchange Online same with my SfB account. Make sure that the Save IM conversations in my email Conversation History folder check box is selected. It will only be cleared for you and not for the other. Locate Skype for Business / Lync Client > Options > Personal. Note: Clearing a conversation clears your copy of messages in a conversation. Select Confirm to clear the conversation. On desktop: Right-click the group chat, then select Clear conversation. Make sure that the client options are configured to save the conversation history: To clear the chat: On mobile : Tap and hold the group chat, then select Clear conversation. As long as EWS or MAPI shows Status OK, go on to the following troubleshooting steps. Note The conversation history feature uses EWS to create and save the folder. These rooms allow users to communicate and collaborate with a group of people who have a common area of interest. If neither EWS Information nor MAPI Information show Status OK, the issue is related to Lync or Exchange integration. For information about troubleshooting this issue, see KB 3120929 Lync/Skype for Business client can't connect with Exchange in Office 365 Dedicated/ITAR. Persistent Chat is a Microsoft Skype for Business (Lync) role that lets you create topic-based discussion rooms that persist over time. To do this, see Skype for Business downloads and updates.ĭetermine whether the Lync client is integrated with Exchange by viewing the client configuration information. There is a counter-argument here, that if you set private chat retention low, users will be more diligent to use the correct project teams and channels to ensure their data is retained, but still, I really can’t get on-board with the logic of one-day retention on private chat. Make sure that the Lync client has the most recent update. Conversation history and context is one of the big benefits of chat. There are lots of folders in the mailbox. The applicable option is disabled on the client. The Exchange Web Services (EWS) service or MAPI integration fails. This issue occurs for one or more of the following reasons: For example, authenticated users must be able to locate their home pool after all, they can only be authenticated by that home pool. In Microsoft Office 365 Dedicated/ITAR, you discover that the Lync/Skype for Business conversation history isn't saved in Microsoft Outlook. For client applications to make the most effective use of Skype for Business Server those applications need to know the location of key Skype for Business Server components.
You can find the transcripts in the Conversation History folder in the mailbox of each. Javascript:if (typeof CalloutManager != 'undefined' & Boolean(CalloutManager) & Boolean(CalloutManager.closeAll)) CalloutManager.Microsoft Business Productivity Online Dedicated Microsoft Business Productivity Online Suite Federal More. Skype for Business records the interaction between people in a conversation in a transcript format.
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